Shipping policy

Shipping Information
All items are made to order and take approximately 5-7 business days to go through the printing process. You will receive an email with tracking information once your order ships.

Please Allow 2-3 Weeks for Receive Your Order

Since every item is made to order, we cannot offer rush printing. Often our orders are processed quickly and ship fast.

We Cannot Guarantee the Arrival of Orders by a Certain Date or Deadline.

Please shop early. If you are up against a deadline, please reach out via email at info@citrusskyline.com to double-check your order as soon as it’s placed. As we can check once your order is in the printing queue to see what the delivery estimate may be.

Shipments
If you purchase multiple items, they may arrive separately.

Shipping Times
Please allow 2-3 weeks to receive your order. This includes 5-7 business days for printing and ample time for carriers to deliver your items. Standard and Flat Rate shipping typically takes a week. When available, other options will appear on the checkout screen, and you are welcome to pick the best shipping.

We do not keep stock on hand as all items are made to order and printed at a professional printer. As such, we cannot offer pickup. Address locations near our home location in Cleveland, Ohio will not be delivered faster as all orders are printed out of state.

Upgraded Shipping
If you would like expedited shipping, please choose Priority Shipping or higher offered at checkout. We cannot, however, guarantee arrival by a certain date. Note paying more for shipping will not necessarily get it to you faster.

Address Changes
If an address or size change must be made, please contact us within 12 hours of placing your order.

Address Errors
If you have supplied us with an inaccurate address, an incomplete address, or an address that prevents USPS from delivering your items, we are not liable for shipping costs to re-ship your order. If an item is returned to our printer, we will link you to the additional shipping listing you will need to purchase for us to re-send the order. Please double-check the addresses associated with your account Before Purchasing.

Disney Resort Shipping
We can ship items directly to your Disney Resort. Please share the exact address of the resort, the name your reservation is under, and the dates of your stay. Disney may charge a fee to receive packages at your resort.

Delivery Delays
Please give your local USPS office the appropriate time to deliver your item. Delivery delays are common and could take up to a week longer than the estimated delivery range shown on your tracking.

Lost Packages
We are not responsible for delivery errors. We cannot offer refunds or replacements for items lost or delivered to the wrong address, BUT please reach out as soon as you notice a delay or stalled tracking, as we may be able to help in some way. Additionally, please get in touch with your local USPS post office to make a claim, and search for your item.

Contact Us
Have Questions? Please feel free to reach out to us atinfo@citrusskyline.com.